Smile into a mirror before calling your customer
Start your online product detailing with big smile
Admit your customer to the call in a friendly manner
Welcome him like you welcome people into your home
Present yourself properly
Make link with previous call for consistency
State the reason of the call in a concise way
Check timing with your customer
Obtain agreement on timing & practicalities
Lower your talking speed
Check sound & vision of your customer
Explain if needed Teams or Zoom toolbar
Explain what you will do so do not leave your customer alone
Explain how
Explain back-up plan if communication fails
Explain guiding rules
Share screen and ask if it is ok
Do not move too much that could distract the attention
Please look into the camera