Virtual communication part 2
- Smile into a mirror before calling your customer, get yourself in a peak state.
- Admit your customer to the call in a friendly manner, treat them the way you treat your guests when they enter your home.
- See for the logo of your company in the background it will impact your credibility.
- Present yourself properly, please exercise until you feel comfortable.
- Make link with previous call for consistency.
- State the reason of the call in a concise way, people love to know what they can expect from the call.
- Check timing with your customer, start on time and please stop on time, they will like it.
- Obtain agreement on timing & practicalities.
- Lower your talking speed, get used to the fact that your messages arrives a little bit later.
- Check sound & vision of your customer before proceeding.
Feel free to contact us if you would like some more information about our courses.
Have a great day,
Alexander Nijs & TC3 Team
